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*RESOLVED* Certificate error - app.useboomerang.com (June 26th 2023)

Comments

12 comments

  • Robert Langley

    Awaiting resolution, as I was just signing up last night when I received the SSL error message. I want to signup for a family plan and it appears as though this is done within the parent mode of the app.

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  • sam935

    Dear any update on the resolution for the SSL error, i am no longer able to log in to Boomerang on my iPhone device

    I need to unlock my son's mobile as he is going on a trip and need this done as soon as possible please, this is urgent

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  • Robert Langley

    Past the SSL error. Now, receiving “An error occurred during server request. Please contact support for help.” With a reset password and a cancel button.

    1
  • sam935

    The error was

     

    Error: An SSL error has occurred and a secure connection to the server cannot be made.


    Now however i am told password is incorrect, when i attempt to reset the password i get the following error

     

    Server Error in ‘/’ application

    could not laod file or assembly 'newtonsoft.jason version = 7.0.0.0.0 Publick Key Token ………

     

    Your help or hint is highly appreciated, no feedback from support for two days now 

     

    Ticket logged # #76771

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  • JP

    Hi Folks - the SSL certificate error is now fixed. Apologies for the delay. 

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  • sam935

    I am having the same issue as Robert!!!!!!! is this a beta software!!! the error message are very strange for a production ready! application 

    Looking forward to some feedback

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  • sam935

    Hi JP, the SSL issue no longer appear, but now I am not able to log in on my mobile; i can log in on my computer in a web browser, so the password is correct, but when i attempt to log in from the app on my Apple iphone as a parent i get the message

    An erro occured during server request. please contat support for help (then the two options i have are to reset password or Cance)

    But as mentioned the password is correct and i even reset it twice in my computer browser

     

    Looking forward to your feedback

    Thank you

    Sam

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  • Matthew Gill

    i get exactly the same problem as sam935, started about 6 hours ago

     

    2
  • Jim Page

    I'm getting the same issue with password reset option. This is very frustrating I paid for a year subscription to deal with a flaky app. Please resolve this issue. 

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  • Robert Langley

    WORKING NOW! I’m in. Yay!

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  • Saikiran Prathi

    Still not working not updating location and call data and usage data

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  • JP

    Hi Folks - all remaining issues such as login and commands from parent / web dashboard to child devices should now be resolved. Please confirm if this is also your experience. If you already have an open ticket with us, please reply to that so we can confirm we have fixed the remaining issues for all. A massive thanks for your patience as we worked on this. 

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