As of Sept 17th, all Parent Mode and Web Dashboard commands have been restored our service. The main issue was related to our push notifications which manage all commands from Parent Mode and our Web Dashboard to Android child devices.
Important Notes
- All Android users must update Boomerang Parental Control - version 14.14 or higher:
- For Samsung Devices - download the update from the Galaxy Store: https://galaxy.store/BPC
- For non-Samsung Devices - get our calls/text safety features from our downloads page: https://useboomerang.com/download/
- Parents can still continue to update their update via Google Play
- iOS Parent Mode was not affected in this change - no update required
- We are still investigating some slow commands with Android 14 devices (we believe it could be related to the more aggressive battery saver features on this newer operating system).
If you already have a pending ticket with team, we will be responding to it as soon as we have confirmation our updates are live.
Thanks again for your patience and support.
Sincerely,
The Boomerang Parental Control Team
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