From our user reports so far, this issue seems to affect Samsung devices only. If you have a non-Samsung device and you are experiencing something similar, please comment below or email our support team at firstname.lastname@example.org.
This solution also applies to Google Play Movies.
Solution for Samsung Devices
Turn off the Multi-Window option under the Samsung Knox features. Access this area from our web dashboard (coming to parent mode soon).
- Login to our web dashboard
- Tap on your child's device
- Tap on the Advanced tab
- Remove the checkbox on Disable Multi-Window