JP

1. FAQ
2. Text messages are not being collected

Hi Samuel - you are probably using our Google Play version. To get our calls and text message features, please install the version from this link which requires you to sideload our app. This versio...

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• JP
• October 01, 2021 21:25
• 0 votes

1. FAQ
2. Why does the Notification Bar on my child's device automatically swipe up?

Hi Lany - we continue to monitor and optimize this blocking. Seems like it acts differently on the various mix of Android devices. Regarding Guest Mode, is there any way to remove the user icon fro...

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• JP
• December 13, 2018 19:41
• 0 votes

1. FAQ
2. Why does the Notification Bar on my child's device automatically swipe up?

Hi Bret - on by default. As mentioned above, on some devices the swipping block isn't perfect yet. Have you seen it in action?

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• JP
• October 19, 2018 19:33
• 0 votes

1. FAQ
2. If someone texts my daughter she can reply back through the notification bar. Can anything be done about this?

With our new beta, we are testing a "swipe block" feature when time's up so the notification bar will swipe back up when it is swiped down. The challenge is if the replies are being down on the loc...

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• JP
• October 12, 2018 19:30
• 0 votes

1. FAQ
2. How do I prevent my child from Pinning Apps?

Thanks for the feedback and tip @ Tan Boon Chye

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• JP
• May 17, 2018 17:19
• Edited
• 0 votes