Problem

You have received a push notification or email mentioning that the Accessibility permission was disabled on your child's Android device. Here are some tips to make sure this important service permission doesn't get disrupted. 

Why we need this permission?

The Accessibility permission on Android devices allows services like Boomerang Parental Control to control screen time, apply app controls and monitor history in apps like Chrome and YouTube. Without this permission, the Boomerang Parental Control service will not be able to monitor and manage all of its features properly.  

Tips for child devices

1. Make sure your child's device is on the latest version of our app. You can check via Google Play, Galaxy Store or our website download page. 
2. If you downloaded via our website download page (what is called sideloading), please note devices with Android 14 (and higher) now force an additional security step for apps with the Accessibility Permission:
   1. New app installs: during Boomerang onboarding you will not be able to toggle on the Accessibility permission but will be informed about enabling additional security (unlike the message, Boomerang Parental Control is not harmful!).
      • Navigate to Android Settings > Apps > Boomerang > tap three dots in top right to toggle Allow Restricted Settings. Return to Boomerang and resume the app's setup including enabling the Accessibility permission. 
   2. Update installs: we recommend disabling app protection prior to updating Boomerang from our website.  This will allow you to follow the steps above to re-enable the Accessibility Permission service. 

More tips

Accessibility permission was disabled

How do I update my child's Boomerang Parental Control app?