Problem

Did you receive an email mentioning that the Accessibility permission was disabled on your child's Android device? If yes, please follow the steps below to diagnose why this is occurring. 

Solution #1

Review the Accessibility Shortcut on your child's Android device. This will require disabling Boomerang Parental Control's protection. Examples below should be similar on other Android devices (you can always search for 'accessibility' in Android Settings). Feel free to share your steps in the comments below and we'll update our article. 

On Samsung devices

Android Settings > Accessibility > Advanced settings > Volume up and down keys > is Boomerang Accessibility Permission listed? If yes, then tap and turn if off.

On Google Pixel devices

Android Settings > Accessibility > Volume key shortcut > is Boomerang Accessibility Permission listed? If yes, tap and toggle off Use service.

Solution #2

On some Android devices, battery optimizing services are very aggressive against background services like Boomerang Parental Control. Refer to this list of articles to review if your child's device is supported in exempting Boomerang Parental Control from these services.

Battery Optimizers 

Tip - Prevent App Removal

Once above steps are completed, make sure to enable our Prevent App Uninstallation feature from Parent Mode. This will enable blocking of this Accessibility Shortcut area and other key areas to protect Boomerang Parental Control against tampering. 

From your Parent Device

Tap MANAGE DEVICE > three dots in top right > Advanced Device Settings > Prevent App Uninstallation.